Maximize your enjoyment of your David H. Koch Theater experience by reading and
adhering to the following rules and policies.

Accessible Policy

Chicago Shakespeare Theater strives to be a playhouse for everyone. From their variety of family-friendly productions down to their accessibility programs, you can expect that if you have special needs, then you will be taken care of during your visit.

Applause Policy

Audiences tend to wait until all movements or sections of a piece are complete
before clapping.

Arrival Policy

Chicago Shakespeare Theater recommends that you arrive at least 30 minutes before your scheduled play to give you plenty of time to find parking and find your seat.

Late Arrival Policy

Chicago Shakespeare Theater events and performances begin promptly at the announced start times. Latecomers may be asked to wait in the lobby until intermission or when the curtains drop for a pause in the performance. If you arrive on time and have to leave the auditorium during work, you will not be reseated until the pause or an intermission. To avoid frustration, please arrive no less than 10 minutes before showtime so you have plenty of time to find your seat.

Lost and Found Policy

If you lost any items during your visit, please call the Box Office at 312-595-5600. Please be prepared to leave a detailed message with your name, full contact information, detailed description of the lost item, and the date and time of the performance you attended. Event staff will get back to you as soon as possible.

Photography and Video Policy

Photography, video, and audio recording are prohibited in any of the theaters.

Prohibited Items

Chicago Shakespeare Theater prohibits the following items.

  • Weapons of any kind
  • Outside food and beverages
  • Photography, Video, Sound recording equipment

Refund Policy

All ticket sales are final. CST tickets are non-refundable, non-exchangeable, and non-transferable

Ticket Policy

All guests and visitors must have their tickets for events at the Chicago Shakespeare Theater. Tickets sell out fast so CST recommends purchasing your tickets early to make sure you don’t miss out.